UPDATE 08/03/22: Blizzard has responded to the Diablo Immortal player who found themselves unable to get into the battlegrounds after shelling out an eye watering $100k in the game.
In a new video, jtisallbusiness has revealed the developer will be releasing a fix for the issue.
“Blizzard did reach out to me,” jtitsallbusiness said, before stating that a Blizzard representative told them the company had “approved a fix” which will be implemented in the “next coming days”.
“[I] can’t wait to see how the new system works. Hopefully it is designed in a better way,” they added.
Jtisallbusiness acknowledged that the attention from the media and gaming community around his spending in Diablo Immortal helped get the situation resolved.
“[I] really hope that Blizzard thinks about getting a better way for players to communicate about this game,” jtitsallbusiness said. “When you invest a ton of money into a game, [or] even if you are not investing a ton of money… you should have some sort of customer service to be able to talk about something.”
For those interested, here is jtisallbusiness’ Diablo Immortal character.
The original story continues below.
ORIGINAL STORY 01/08/22: A Diablo Immortal player has splashed a huge amount of cash on their character in Blizzard’s divisive new game.
However, as a result, their matchmaking record is now “so high” they “literally can’t get a battleground”.
Content creator jtisallbusiness is now debating an attempt to get a refund for their spending – which they claim to be “around $100k” – from Blizzard.
In a video, the streamer even admitted they are considering calling in lawyers to help with their rather unique situation.
“I can’t do things that I spent money on this character to do, and I have no time frame of when things are going to actually be fixed, or even know if things are going to be fixed because I am the only player in the entire world with this problem,” they said.
Jtisallbusiness stated they previously tried to contact Blizzard directly through forums and Twitter about their predicament. The reply they got from the company said that it was “aware of the issue”. However, nothing has changed for jtisallbusiness since then.
Last month, Blizzard boss Mike Ybarra defended the controversial microtransactions found in Diablo Immortal.
At this time, Ybarra stated that the “vast majority” of players were not spending any money within the game.
“The philosophy was always to lead with great gameplay and make sure that hundreds of millions of people can go through the whole campaign without any costs. From that standpoint, I feel really good about it as an introduction to Diablo,” he said.
Meanwhile, the game’s developers are currently battling an XP bug which it is claimed has cost players “millions” of lost experience points.